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Holiday T&Cs


A 50% deposit is required to secure your booking. The remaining balance is
automatically drawn from your authorised payment method 30 days prior to arrival.
Any booking not having the required deposit with us within 24 hours will be
automatically cancelled without notification to the client or their travel agent. Deposit
conditions for certain accommodation may vary and we will advise you of these
conditions at the time of booking if they differ from the above.
Full payment is required for bookings made less than 30 days prior to arrival. Please
note Merchant fees of 1.75% + A$0.30 applies for domestic cards. 2.9% + A$0.30 for
international cards, if applicable and are not refundable. Direct Deposit incurs no
fees and our trust account details will be sent to you by email when your booking is
confirmed. However, please note that we do require your credit card details as a
security for bookings made within 72 hours of check in date.

Payment by Credit Card

Should you prefer to pay by credit card, you agree to allow our system to store your
credit card details and that you agree that our system may charge your card for any
outstanding funds (e.g. 30 days before arrival for the outstanding amount). Our
Merchant system “STRIPE” is PCI compliant (we do not physically store your card
number – it is digitally encrypted by Stripe (r)). If you have paid your deposit by credit
card, please contact us more than 30 days prior to your arrival in writing that you do
NOT wish for us to charge the card.


We have been instructed to ensure our amazing homes are taken care of, and to
guarantee this, we request a bond of $500-$1000. This can be a pre-authorisation on
a credit card or Direct Debit. Pre-authorisations will be made on your day of
departure and will automatically be released within 7 days. It is your responsibility to
ensure you have funds on your credit card.
Should we notice damage or additional cleaning requirements during our initial clean
and inspection, we retain the right to retain the bond until we have received
appropriate quotes from the relevant tradesperson/supplier. However, it will not be
more than 2 weeks.

Rental Agreements

We will be sending out a rental agreement with your confirmation. This must be
signed before arrival and we will only hand out keys to the guest who has made the
booking. All tenants must be over 18 or accompanied by a legal guardian for the
whole duration of the stay. Failing to do so, might result in refusal of entry.


Booking cancelled more than 30 days prior to arrival: a cancellation fee of 50% of the
total booking value will be deducted from your refund.
Bookings cancelled 30 days or less prior to arrival: a cancellation fee of 100% of the
total booking value will be retained unless we are able to re-book the property for the
full duration of your original stay.

Travel Insurance

We strongly recommend Travel Insurance as it may protect you if you cancel your
holiday due to unforeseen circumstances.

Property Damage

Any damage to the property or its contents caused by tenant will be charged to the
guest who’s name the booking has been made in. A security deposit will be required
for all holiday accommodation on arrival. Should you find the property damaged prior
to your stay, please advise our office immediately on (07) 5322 5066. Failure to do so
will deem you to be totally responsible for the condition of the property on departure.


All linen is supplied and property cleaned prior to arrival. For any additional cleans
or linen tenants have the option to arrange at their own cost.

Check In/Key Collection

This will be discussed with you depending on the property you book to stay at –
please view the listing for details. Should your arrival be very late at night or early
morning, please let us know as soon as possible to make satisfactory arrangements
for you. Check in time is property dependent and between the hours of 2pm & 5pm.
A fee of $100 per hour may be charged if you do not vacate by this time.

Conditions of Bailment

On confirming your booking you are agreeing to be bound by our rules of the house
and conditions of bailment, this includes but is not limited to the following;
1. Tenants and invitees are expected to behave in a manner which is conducive
to the safety, comfort and convenience of neighbouring properties.
2. A breach of house rules includes; noisy or offensive behaviour, damage to
property, improper or unseemly conduct or any act or omission which, in the
opinion of the Property Manager, adversely affects or brings discredit upon
the Manager, company (Hinterland Holiday Accommodation) and owner.

3. The company (Hinterland Holiday Accommodation), owner, and Property
Manager shall not be liable to any tenant or invitee of a tenant for any loss,
damage or destruction to any personal property brought onto the premises by
the said tenant or invitee unless such loss, damage or destruction was the
deliberate or negligent act of the company, owner or Property Manager or
authorised agents.
4. Without limiting the foregoing, personal property brought upon the premises
shall include money, jewellery and other personal effects and motor vehicles
parked on the premises.
5. As most properties have their own washing machine/dryer supplied there will
be no mid stay service applied to. Extra cleaning/linen service can be
arranged at your cost.
6. Property left in a state of excessive untidiness or where intentional damage
has been caused, will attract charges to rectify the situation. Currently
cleaning will be charged to your account at $55 + GST per hour for each
additional hour required to return the property to its normal standard, plus
replacement costs and fair wear and tear and cleaning accepted.
7. In the event that your property becomes unavailable due to unforeseeable
circumstances, alternative accommodation will be offered, if you choose not to
accept the alternative accommodation, a full refund will be given.
8. If properties are going to be used to hold a function such as a wedding, we
need to be advised in advance. A site fee may be applicable, and bond
9. I authorise Hinterland Holiday Accommodation and Ray White Maleny to
deduct monies from my credit card supplied should damage or abnormal
cleaning be required as per the above conditions. Should a deduction be
made, you will be notified of the reason, the amount, and the date which the
amount will be applied / charged.
10.Payment of deposit denotes acceptance of Terms and Conditions.